Ta-ra to Tates Travel

Tates Travel, the independent bus operator in South and West Yorkshire is no more from this evening following news that at 17:00, the company is no longer trading following liquidation. It's perhaps therefore worthwhile to have a look back at the highs and lows of the Barnsley-based bus company.

Tates Travel, or Tate's Travel as it was back at the start in 2003 was founded by Graham Mallinson who ran a private hire minibus around the Stocksbridge area of Sheffield. They then branched out into running a school service before expanding reasonably rapidly into this field. Commercial services between Barnsley and Mapplewell soon followed in 2005 running service 18 between the two.

An expansion into West Yorkshire followed with the purchase of Stanley Gath Coaches in Dewsbury. This allowed the company to increase its offering of bus services in Barnsley but also Wakefield. With this, the company moved to a depot at Barugh Green in the South Yorkshire town.

Several contracts were awarded to Tates by SYPTE which saw the brand move into Penistone before further wins with WYPTE in 2012 which resulted in their operating map spreading out towards Pontefract and Hemsworth.

The Dewsbury Free Town Bus, another contract from the PTE happened in 2013 and the operator was at that point running 55 bus routes, despite a brief flirtation of trying commercial services in Rotherham against the dominant operator of First South Yorkshire. Tates struggled to gain any momentum here and quickly retreated.

It sounds like a beautiful story, but as with most things, there's another side to the tale. Tates Travel had grown far too quickly and stretched its assets beyond its capabilities. Reports came in 2014 of vehicles breaking down, arriving early, very late or just not at all. The website which previously was a haven of up-to-date information was no longer touched and even now still advertises routes that have long gone.

As the months went on, service levels dwindled and routes were cancelled with some passing to other operators, leaving most of their operations on West Yorkshire PTE contracts. The awarded Dewsbury Free Bus passed to another operator and the standard and presentation of vehicles nosedived further.

The Traffic Commissioner inevitably got involved and broke the news that they were heading for a fine in excess of £18,000 unless they could convince them that the money could be used to give their long suffering customers a better deal. Fortunately, for them, the Traffic Commissioner, Kevin Rooney decided not to fine Tates and instead insisted the company introduced technology to assist with future compliance, that being real-time information and smart ticketing to deliver the improved service. Due to the cost of this being in excess of the £18,150 that the company was being fined, the issue was quite simply "dealt with".

Unfortunately very little changed with none of the suggested improvements being realised and the suspicion that these were just words to avoid the massive payment required. Complaints continued in abundance and the company suffered driver shortages with many of the staff finding work with competitors Stagecoach Yorkshire and Arriva.

This of course did little to help with the ongoing issues with bus services and the standard didn't drop (although it couldn't have fell much further) the promise of new technology was as far away as winning any new contracts. The end was indeed in sight.

That day arrived today, Monday 8 February 2016 when both PTEs advertised the end of Tates Travel by 17:00. It is not known how many people will lose their jobs as a result and that is the most saddest part of the whole debacle. Whatever the failings, innocent frontline staff will now be on their way home to tell their families that they are out of work. I sincerely hope that they find new positions very soon.

The issue now is how to fill in the missing gaps. Stagecoach Yorkshire have expressed a suggestion to consider taking some commercial services on. The tendered work for the PTEs is a little easier of course but it's little comfort to those who relied on Tates to get them to work. Well, some of the time at least.

Personally I suspected that Tates would go one of two ways, the first where an operator would look to buying them out, or it would miss the boat and collapse. I'm just sorry for the workers that the latter has become the case.

Good luck to all those looking for work this evening. That's the real casualties in this tonight.

Transdev Blazefield shout about it ... First South Yorkshire says little!

Look around the country and we see some of the big groups trying their hardest to get people onto their buses and out of their biggest competitor ... the car. The results can be somewhat mixed as the last few months can explain very well.

In the red corner, we have Transdev Blazefield. Headed by one of the best busmen in the country, Alex Hornby, the group have gone from strength to strength and have spent the last six weeks teasing their customers who have the pleasure of the 36 (Leeds - Harrogate - Ripon) that they will be receiving swanky StreetDecks on their flagship route. The usual offering as is the case these days is WiFi on board but these vehicles feature cushioned leather seats, a more generous seat pitch at that, laminate flooring (I kid you not!) and branding from the excellent Ray Stenning of Creating Desire. Some people in the transport world feel that Ray is just about curvy lines and substance but this rebrand definitely doesn't include anything bendy. It's all about the lines!

A huge launch will take place in Harrogate and Ripon tonight with one to follow tomorrow in Leeds before the buses make their debut. The 36 has always been the one that provides that little bit extra and it's pleasing to note that they are one of the few bus routes that dwarfs the railway offering. Northern Rail offer a half-hourly service on a train which is 25-years-old at the youngest and of course is useless if you want to go to Ripon - a town which hasn't seen a train for decades. 

It's likely to continue the success story that is the route 36. Investment of this kind is bound to bring in the necessary revenue to pay for these expensive vehicles. Buses also run much later than the trains and overnight buses will exist for Friday and Saturday nights, again not provided by any nodding donkeys.

The StreetDeck is a bus that has divided opinion within the industry and I have to say I'm more a fan of the new ADL Enviro 400 MMC rather than this offering from Wright, but it is more personal preference than anything else. The type is proving popular across the UK so they quite clearly are doing something right, or should that be Wright. I'll move on!

I'm looking forward to sampling the new and improved 36. There's some interesting pictures by following the hashtags on Twitter of #RidingRedefined and #The36 which will offer any enthusiast of the industry with a good insight as to what I mean. The launch will provide a much needed boost of awareness to customers old and new with the new vehicles. I wish the team well. A wonderful example of how to advertise the most perishable product, the bus seat.

Transdev aren't the only ones who've purchased the StreetDeck. Over in South Yorkshire, or the blue corner in our case, FirstGroup who are the biggest operator in the metropolitan borough. They too have a flagship route, the X78 which over the years - 90 of them to be exact - has existed to link Sheffield with Rotherham and Doncaster. It's not always been the X78, it started life as the 77 before gaining a prefix 2 and then the 2 became an X and the X77 gave way to become the X78. Anyway, I'm digressing a little here. Let's just say if you haven't heard of the X78 and you live in South Yorkshire, that's probably because you're from Barnsley.

In recent years, First have invested in new vehicles for this route. It's not an easy one either. Almost two hours from end to end on some peak journeys, the terrain of Sheffield (although to be fair it gets the easier half of the city), the bumpy roads of Rotherham and the long-distance running towards Conanby and eventually into Doncaster. First have been testing the new EvoSeti (which looks awful in the group's colours!) as well as having a StreetDeck on test which eventually resulted in an order for 22. Below is a picture of the EvoSeti. If you're easily offended, don't click!

https://www.flickr.com/photos/east_lancs/22341616466

These buses are in a dark blue version of the First 'olympia' livery, the blue actually looking as if it is a nod to the old Rotherham Corporation colour but I'm assured that's not the case. On board you're greeted with e-leather seating and USB charging points. No WiFi as yet but I'm sure that's on the cards, although it's questionable these days with 4G how beneficial this can be at times but that's another blog completely.

On board the headrests proudly state 'STEEL LINK' along with 'X78' underneath. But bizarrely, this isn't mentioned on the exterior. In fact, apart from First South Yorkshire, there's no branding at all. Previous vehicles on the route, B9TLs to be exact, had a 'skyline' X78 emblazoned on both sides and branding for the route.

This time, there's nothing. I understand there are a handful of journeys that utilise X78 vehicles for interworking but that goes against the logic that onboard it's branded for the X78. Confused? Me too.

Such a vast investment should be shouted about. Massively. I understand the X78 isn't doing bad but does the average passenger know that because that's a blue bus, it's going to have (e-)leather seats, power points, air cooling and improved ride quality? No. Quite the opposite. What was also evident is that First put these into revenue service instantly with some vehicles providing disastrous results as they decided to sit down in a few places. Modifications are occurring which has led to the old order stepping in at times (and in some cases, very old orders!).

To be fair to First, they did have a launch ... last week in Rotherham town centre. The team asked you to send them selfies with the StreetDeck in the background. Not really the sort of launch I would have had in mind having spent £x million on a fleet of new buses for the flagship route.

So who's right? The blue corner or the red corner? For me, it's the red corner. Shout and scream to people your product and get that bus with as much branding on as it can (but don't cover up the windows!). In the blue corner, it might be a slow burner but you've got to tell people. Remember what the First branding used to be on buses? Something to shout about. Maybe the X78 needs a yell.

Is it time concessionary travel stopped being like Club Tropicana drinks?

Since 2008, the English National Concessionary Travel Scheme (ENCTS) has been in force. For those who qualify, and I won't bore you with what you are already aware of, it entitles the user to free bus, and in some cases other forms of public transport, use across England.

Drinks are free here, like travel for ENCTS holders on buses

Operators are reimbursed by the council, or PTE as applicable for every passenger that uses them. However, funding is decreasing and in an increasing number of cases we have a situation where the operator is running these services at a loss despite having a bus full of passengers who haven't put a penny in the till.

The long-awaited Buses Bill is just a matter of weeks away and we don't know as yet how this will affect the industry. What is becoming more apparent is that local councils will perhaps end up having to find the money to subsidise operators for carrying customers who own such a pass. With costs being driven down every day by local authorities, it's inevitable that bus companies will end up with fewer pence per passenger carried and the end product being no buses on more lighter used routes and services.

For me, there is now only one suitable answer to this mess and that's to axe free travel. It's not so long ago that customers who required it enjoyed half fare or in some PTE areas it was a set fare, vastly reduced from the full price. Operators in some areas have been very clever to have offers where ENCTS pass holders can pay £1.00 for example to travel prior to 09:30 to take advantage of the timed restriction these passes currently hold. Innovative, but it just isn't enough.

Our rural bus services are struggling to make ends meet. Lower passenger numbers means fewer applications through the ENCTS process and also the good old fare-paying customer. Services end up being reduced so again fewer passengers on board and the cycle only ends when the service is withdrawn. A disaster for all concerned in this case. It's pleasing to note that some operators, namely Transdev up in North Yorkshire with their DalesBus which works with the local community and TM Travel in Derbyshire who are turning once funded routes into commercial operations, but the problem still exists and relies heavily on other services supporting the rural offer.

The problem just doesn't end there. Post 09:30 on some busy routes sees a large amount of ENCTS holders filling up buses who are now getting close to worthless to the operator. When I use the word worthless, I mean strictly in a financial term and this is the fault of local and national government who have created such a mess with this system. The issue with a bus being filled with these customers, or 'twirlies' as they were better known in the good old days, is that fare-paying passengers actually can't get on. They see the issue and then find another way of getting to town. Further revenue is lost once more.

We are now at a point where the best things in life aren't actually free and none more so than free bus travel. Operators are doing their best in most cases to keep these lifelines going but there's a limit and I feel that we are now there. The ENCTS pass needs to go, or rather stay and provide the holder with half-price travel. The benefit here is that the operator can offer some excellent ticketing offers whilst reducing the burden on the councils and actually gets a decent return on carrying people from A to B. This really is now the only solution.

I'm pretty certain that Club Tropicana was just a very expensive all-inclusive hotel. The problem is that in the bus world, it's the everyday customer who is paying the all-inclusive for the ENCTS holders to drink the cocktails. Action is needed now before the bus leaves the countryside forever.

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Editorial

By the way, many thanks for the four who enjoyed my daily blogs. My health is not what it was and at times I will have to take breaks away from the blogging but I will try and offer as much as I can in the future. Many thanks for the kind words once more and a happy new year to you and yours!

Is starting up a new bus company worth the risk?

It's a traumatic time for the bus industry at the moment and many of our great independents are finding themselves either in administration or closing down their bus services as they simply cannot afford to upgrade their fleet to the forthcoming regulations which apply to single-deck vehicles from the turn of the year.

The latest was Fishwicks, the Lancashire operator with the distinctive two-tone green livery which wound up its operations last month. Stagecoach stepped in to run their 111 service (Preston - Leyland) and the rest is now consigned to history.

It's a story repeated across the country thanks to cuts in local government which have meant areas with subsidised buses now don't see a passenger carrying vehicle any more. A sad state of affairs at a time when we look to public transport to reduce the impact of our crowded roads.

It's not all bad news though. Cardiff-based New Adventure Travel have done the complete opposite and grown a bus business with new vehicles for a cross-city service across the Welsh capital and are doing a similar initiative in Newport. NAT Group were recently criticised for advertising their tickets as "ride me all day for £3" with scantily-clad attractive people on the back of the bus, but it got people talking about it. Surely the advertising plan worked very well!

NAT Group are an exception in this case and it's sad that we don't have entrepreneurial people in the bus industry wanting to go it alone. Those that do often suffer from either the big boys drilling them into the ground (usually the only reason a new service is started is because said big boy isn't providing what they should anyway) and subsequently the big boy pulls their socks up until the new boy has taken his toys home with him and then go back to providing a lacklustre service as before.

So will we ever see any new bus business springing up into the service world? It is with a heavy heart that I say it is doubtful we will see this happen. Mainly due to the Partnerships springing up everywhere. Should a London-style bidding system take place, this may alter things and allow new entrants into the market and shake up the offering. The biggest problem being is the money that is required behind such a move and banks generally wouldn't want to or understand the rationale so we are back to square one.

Whilst I don't have a problem with the likes of First, Stagecoach and Arriva, we rarely see these days, perhaps with the exception in certain depots the flair that used to exist in the independents. Granted we have some bad companies who go on their own but that's not to say they don't provide a lifeline to the communities they serve who don't really demand such niceties as free Wifi and a charging point.

Has Magic Bus lost its er ...magic?

Low fares ... great value ... it's Magic Bus! That's what the branding used to be for Stagecoach's low-cost brand. Intended to look like another operator back in the day using low fares and "competing" against Stagecoach and whichever poor company had upset Souter and his merry men, the brand has come of age lately and has very little resemblance of the old Magic Bus.

Used in Manchester to attract students on the university corridor, Magic Bus makes no secret these days that it is part of Stagecoach. Branding proudly states that it is part of the Souter empire and specific 'magic' tickets are available for those who just use the blue buses.

But has the point been lost? It would appear so. Stagecoach only use this to get rid of the competition and after introducing the brand in various places (Glasgow and Rotherham/Barnsley spring to mind) it has never really left Manchester since its introduction 20 years ago when things were very much different.

So is it time to pack off the wizard that adorns the rear of the vehicles? Perhaps not as the idea is very good and maybe this is where some operators are missing a trick. You do have two different types of bus user. There's the ones who want Wifi, chargers for their phones, waitress service (okay maybe not that one!) but there are still a number of passengers who for them would happily have a slight reduction in frequency, vehicles that don't necessarily have such mod cons but are cheaper. This business model fits both.

Mainline in South Yorkshire flirted with Bargain Bus, which was Dennis Dominators painted in a horrendous pink livery in Sheffield to compete with what was Yorkshire Terrier and of course themselves, offering low fares running at peak times. It's not as daft as it sounds.

With the advent of Quality Contracts and the like, it's impossible to see how this would fit in now but we have to remember that passengers want different things. Phil Stockley writes a great write-up in this month's BUSES magazine highlighting a similar issue in Hucknall. Well worth a read if you get the chance.

Stagecoach would do well to keep Magic Bus as I think it has potential to work elsewhere, but don't make it too obvious what you're doing as it dilutes the point of the exercise.

Don't cover up your biggest asset

Branding your service can be a great thing. It's a great advertisement of your product and could, if done correctly, allow you to bring in new customers. That is of course the whole purpose of why we do it.

There's quite a bit of aluminium on a bus and it's a good idea to make use of it. Normally that's in the form of the bus livery but also this space can be used for route information, fares or to put it another way whatever you like.

What passengers also like to do is look out of the windows. It's a big selling point on a bus especially on double deckers. So why are operators so obsessed by using these to show off their information? 

It's even worse when it's not even contravision which for me makes me feel a touch bilious and claustrophobic anyway. Some operators are just slapping vinyls over them. This really isn't cricket.

There are some dreadful examples where buses have effectively been made to look like they have no windows at all although fortunately this is now a rare thing (we did go through a spate where buses looked more like a lorry than a bus because of the contravision covering every window excepting the windscreen and driver's window and door) but whilst the outside might look good, the inside certainly doesn't.

Let's not forget that whilst it's good to brand the bus up to get interest in, it's not a great idea to get that car-obsessed person in the bus and they can't see out! 

The oddity that is EYMS!

This week I made the trip into the East Riding of Yorkshire, specifically the capital of the county, Kingston-upon-Hull, or 'ull to give it its local name! The purpose was to visit East Yorkshire Motor Services (EYMS) or certainly the product that they offer.

I can remember back to a time when EYMS was part of the National Bus Company and with it had plenty of red vehicles and generally a lot of Bristol VRs. As time moved on, so did the fleet and it's pleasing to see on my journey today that Hull is littered with a mix of vehicle types from the operator but mostly are Volvo products.

Picking up a few timetables from the transport interchange which is sandwiched between the railway station and the shopping centre, my heart somewhat sinks to note that EYMS are still using the 12-hour clock for their timetables.

Admittedly the service I was using only operates for 12 hours of the day, but it's quite frustrating to see and it looks so antiquated against the Stagecoach timetables. We are fast approaching 2016 (year not time!) and we still have operators using the 12-hour clock. It does send out a bizarre message when even most shops now utilise the wonder that is the 24-hour system and is over 50 years behind the railways and airlines.

However, that aside, my vehicle, the new Volvo EvoSeti which EYMS have the huge number of one. The company are frequently taking in ex-demonstrators and then the interior is made Shipp-shape (the famous moquette which nods its head to Peter Shipp, EYMS king!) and away we go. It's an innovative way for smaller operators, and I mean that in the most kindest way, to upgrade their fleet especially with PRM-TSI just months away for single-deck vehicles.

Fortunately my bus passes the HQ on Anlaby Road so I took the opportunity to alight and have a quick look "around the back" and note that the Volvo B10M-Alexander PS single deckers, originally from Stagecoach are part of the training fleet. It would seem that this may be short lived as next to it were two Dennis Tridents in training livery. Sad to see this type disappearing even if they haven't carried a customer for a number of years in this part of the world.

What did strike me is the amount of vehicles that were in the paint shop. A quick chat with one of the engineering staff on a break revealed they have a policy that any vehicle with a visual defect is quickly rectified and back out on the road again. He beamed as he mentioned the pride he has in the fleet and noted other local operators being happy to send out what he classified as "an unfinished bus". I asked if this meant a risk to the fleet numbers and he stated that there are enough vehicles spare although as a last resort we would down tools and send the vehicle out, albeit with a heavy heart.

Back to the city centre and it was obvious to see that EYMS buses are well turned out. The livery of burgundy and cream although not striking is actually classy and despite wet roads the light colour of the skirt seemed relatively clean on nearly all vehicles. Drivers wear a uniform which is again classy and you get the feel of a nod back to the NBC in the way EYMS conducts itself both on the road and in the office.

My day in Hull draws to a close, but I can't resist another sample so I board a Volvo B7L towards the interchange. Not my favourite of vehicles but the interior is light and bright and the moquette certainly provides the cheery atmosphere. EYMS had a recent Big Bus Day and customers could purchase slippers and cushions with the Shipp-shape pattern similar to what Transport for London offer in their Transport Museum shop. I may be tempted!

All in all it's been a good day in Hull and noted an independent company which is battling on amid cuts to its rural service funding from ERoYC and HCC but still manages to offer a quality product for today's passenger. How long it can keep this up for is another matter but with good publicity, a decent looking fleet, reliable and friendly drivers it is hoped that EYMS will be around in its current form serving the good people of East Yorkshire for some time to come.

I was going to make the trip up to Scarborough and sample Scarborough & District (EYMS's brand for the North Yorkshire seaside town) but it's November. And it's cold. Sorry. Next year I think!